Customer Service Justification Assignment Example | Topics and Well Written Essays - 500 words

Customer Service Justification - Assignment Example This report was written to help Crane Worldwide to solve the rising demand for round the clock customer service. The company has been growing at a very fast pace, which is why it is currently overwhelmed by many customer service demands. The report analyzes two alternatives, Telecommute (Alternative A) and Hiring of Personnel in different time zones (Alternative B). The company requires the alternatives to be evaluated based on cost, desirability, implementation, teamwork, and time management. An extensive evaluation of the two methods shows that Crane Worldwide would benefit more if it implements Alternative A. It is cheaper, faster, and better than Alternative B. Overview of Alternatives The following two alternatives considered in this report meets Crane Worldwide criteria: Alternative A – Telecommute: The Company can opt to hire customer service representatives from one country who can telecommute. It is flexible and fast relatively cheaper. Currently, many global companie s are using this approach to meet the extra customer service demand. Alternative B – Hire personnel in different time zones: The Company can decide to hire workers in different time zones, which makes it possible to adopt the â€Å"follow-the-sun† approach to customer care service. It means customers can be served anywhere anytime. The services not interrupted by the time. The creation of different teams in different time zones means that can be divided to meet the needs of all the customers. Criteria